REDUCED-MOBILITY PASSENGERS

According to the EU 1107/2006 Regulation, as at any other EU airport, Trieste Airport grants free and dedicated assistance to passengers with reduced mobility (PRMs). While disabilities or mobility problems, are not an obstacle to access air transport services, some limitations may be however imposed by national and/or international authorities for security, safety and technical reasons (i.e. type of aircraft).

PRACTICAL INFORMATION

Booking and notification

In order to grant quick and efficient assistance to PRMs, the airline has to receive a special and detailed assistance request (notification) at the time of booking or, at least, no later than 48 hours prior departure. In addition to that, onto intra-EU flights, unless there are technical limitations, if notification takes place no later than 48 hours prior departure, airlines have to carry, at no additional costs, medical equipment and up to two mobility devices (i.e. wheelchair or crutches).

Arrival to the airport

The airport has dedicated PRM car parking areas, to the East and to the West of the terminal. It is very important to report at the airport within the timings suggested by the airline, informing the dedicated staff by ringing the “assistance calling station” bells located at the car parks and waiting there for assistance (longer waiting times are likely if assistance notification to the airline is done after the 48-hours time-limit or is not done at all).

Aircraft boarding and flight

The staff will assist the customer throughout the whole airport procedures, until she/he boards the aircraft in the most appropriate way, while her/his mobility devices will be loaded onto the aircraft hold. In case of need, if timely notified, guide dogs will be allowed to fly in the passenger cabin. On board the aircraft, the airline crew will have to brief the passenger on the aircarft and its safety/emergency procedures.

Disembarkation

The customer will be met and assisted by dedicated staff also at her/his arrival, during disembarkation and luggage reclaim.

DEDICATED SERVICES

The following dedicated services are available at Trieste airport:

• A dedicated PRM meeting and waiting room called “Sala Amica”, located in the public area of the terminal and well signposted;
• Dedicated car parking spaces
• PRM meeting points: four dedicated areas at boarding gates;
• Four assistance calling stations where to ask for assistance by dedicated staff (two stations at the car parks one at the terminal entrance and one inside the PRM meeting and waiting room called “Sala Amica”);
• Disabled toilets;
• Lifts with Braille keyboards;
• “Ambulift” device for wheelchair embarkation and disembarkation;
• Specially trained staff dedicated to PRM assistance

See the PRM services airport map

ASSISTANCE CALLING STATIONS

The assistance calling stations are three dedicated areas where PRM can easily ask for assistance.

The calling stations are properly signposted and are located at the:

• PRM dedicated car park to the West of the passenger terminal;
• PRM dedicated car park to the East of the passenger terminal;
• terminal entrance (departures hall).